We deliver orders in:

• The Netherlands
• Belgium

Our standard shipping costs are as follows:

The shipping costs applicable to your order will be displayed during checkout before finalizing your order.

The free shipping threshold is based on the relevant order amount as displayed in the checkout for that promotion.

If different delivery terms apply to an order due to exceptional weight, size, or other special circumstances, this will be made known before the agreement is concluded, where applicable.

For orders with an eligible order amount of €100 or more, we do not charge standard shipping costs for regular delivery within the Netherlands and Belgium.

Any additional costs for special or supplementary delivery services are only included under free shipping when explicitly stated.

Promotions, discount codes, or other discounts may affect the amount eligible for the free shipping threshold. The amount and shipping costs displayed during checkout are leading for the relevant order, subject to manifest errors.

For shipping orders, we use carriers that are available through our shipping service.

We currently work with, among others:

Which carrier is used for a specific order may depend on factors such as the destination country, weight, size, availability, and the most suitable shipping method.

Unless a specific carrier or delivery service is explicitly offered and chosen by you during checkout, Toko Amardjoti determines which available carrier is used for the order.

Upon receipt of your order and payment, we will process your order as soon as possible.

Processing time is the time we require to collect, verify, pack, and prepare your order for shipment.

Weekends, public holidays, periods of exceptional busyness, pre-orders, backorders, and other special circumstances may affect processing time.

If a different processing time applies to a product or order, we will endeavor to indicate this, where relevant, near the product, during checkout, or in our communication with you.

The delivery time begins once the order has been handed over to the carrier.

The exact delivery time depends on factors including the carrier, destination, time of dispatch, and any congestion or delays within the transport network.

A delivery date or time shown during checkout, in a shipping confirmation, or via Track & Trace is an indication only, unless a binding delivery term has been explicitly agreed upon.

Your legal rights regarding delivery within the agreed or statutory timeframe remain applicable.

When Track & Trace is available for your shipment, you will receive a shipping confirmation and/or Track & Trace information once the order has been processed for shipping.

You can follow the progress of the delivery via this information.

It may take some time for the carrier to update the Track & Trace status after the shipment has been created or handed over.

You can choose to collect your online order for free at our physical store in Almere, if this option is available during checkout.

Collection address

No shipping costs are charged for collecting in-store.

Please only collect your order after you have received notification from us that the order is ready for collection.

When collecting, we may ask for your order confirmation, order number, and/or other information to help us locate your order and hand it over correctly.

The current opening hours of the store may change. Therefore, please check the current opening hours before your visit.

You are responsible for entering your delivery details accurately and correctly.

Therefore, check your name, street name, house number and any addition, postal code, city, and country before finalizing your order.

If you discover an error in your delivery address after ordering, please contact us as soon as possible.

If the order has not yet been shipped, we will try to correct the address where possible. We cannot guarantee that a change is still possible after the order has been processed or handed over to the carrier.

If a package cannot be delivered due to incorrect or incomplete address information provided by the customer and is returned to us, we will contact you regarding further handling. Any reasonable additional shipping costs may, to the extent legally permitted and attributable to you, be at your expense.

If you are not at home at the time of delivery, the carrier may, depending on the chosen delivery service, for example:

• make a new delivery attempt
• deliver the package to neighbors if permitted
• take the package to a collection point; or
• provide other delivery instructions

Please follow the Track & Trace information and instructions from the carrier.

If a package is not collected in time or is returned to Toko Amardjoti for other reasons attributable to you, we will contact you regarding further handling.

Any costs for reshipping may be at your expense to the extent legally permitted.

Although we strive to process and ship orders in a timely manner, delays may occur due to factors such as carrier congestion, weather conditions, public holidays, technical malfunctions, or other circumstances.

A delay does not automatically mean that an order is lost.

If your order is in transit significantly longer than could reasonably be expected, please contact us so that we can check the shipment.

Your legal rights regarding non-timely delivery remain fully applicable.

Did you not receive your order even though the Track & Trace information indicates that you should have, or does the package appear to have been lost during transit? Please contact us as soon as possible.

We can then, if necessary, initiate an investigation with the carrier.

Engaging a carrier for delivery does not limit Toko Amardjoti's legal liability towards consumers. In a consumer purchase, the risk of loss or damage during transport generally only transfers to you once you, or a third party designated by you who is not the carrier, have received the goods, subject to legally defined exceptions.

Did you receive a damaged package or product? Please contact us as soon as possible via webshopamardjoti@gmail.com.

Please include your order number and, if reasonably possible, photos of:

• the damaged product
• the outer packaging
• any damage to the shipping box or packaging

If possible, keep the product and packaging until we have assessed your report.

A request for photos or a prompt report does not limit your legal rights.

For further information, please refer to our Returns & Refund Policy.

Is a product missing from your package or did you receive a different product than ordered? Please contact us as soon as possible.

State your order number and indicate which product is missing or was delivered incorrectly.

If Toko Amardjoti is responsible for an error in the delivery, we will provide an appropriate solution in accordance with your legal rights.

Costs that by law should be borne by us will not be passed on to you.

Online Amardjoti sells food products, among other items.

We pack orders with appropriate care. Check food products upon receipt and always check the actually received packaging before consumption, including ingredients, allergen information, shelf-life information, and any storage instructions.

Do you suspect a product is damaged, spoiled, or potentially unsafe? Do not consume the product and contact us as soon as possible.

More information on this can be found in our Returns & Refund Policy and, where relevant, with the product in question.

For products offered as pre-orders or backorders, a longer or different delivery time may apply.

When this is the case, we endeavor to clearly state the expected availability or delivery time before purchase.

If an order contains both immediately available products and a pre-order or backorder, the order may be shipped together or separately depending on the circumstances.

Your legal rights regarding delays or non-timely delivery remain applicable.

This Shipping Policy applies to orders via Online Amardjoti delivered in the Netherlands and Belgium.

Dutch law applies to agreements with Toko Amardjoti in accordance with our General Terms and Conditions.

This choice of law does not deprive consumers in Belgium of the protection provided by mandatory consumer law provisions from which they cannot be derogated by agreement under the law that would have been applicable in the absence of a choice of law.

Toko Amardjoti may amend this Shipping Policy from time to time, for example, when shipping rates, carriers, delivery areas, or shipping methods change.

The shipping terms and costs applicable to an order are those displayed before finalizing the relevant order.

The most recent version of this policy is published on online.amardjoti.com.

Do you have questions about the shipping, delivery, or collection of your order? Please contact us: